Welcome to the ACT Official Visitor Scheme

The Australian Capital Territory (ACT) Official Visitor Scheme provides independent oversight of services for people in government institutions and community facilities who are dependent on service providers.

The objective of the Scheme is to identify and address systemic service issues in the diverse environments of:

  • Corrections
  • Mental Health
  • Disability
  • Children and Young People and
  • Homelessness.

Official Visitors can raise issues with service provider management and the relevant Operational Directorates and may meet with and discuss matters with the Public Advocate, the Public Trustee and Guardian and other ACT Government officials, including the Human Rights Commission. Serious complaints of assault or other criminal activity may be referred to police.

Learn more